Refund and Returns Policy

Dixi’s Natural Deli – 14 Day Returns Policy

Thank you for choosing Dixi’s Natural Deli for your natural dog treat needs. We strive to provide the best products and customer service. In the event that you are not completely satisfied with your purchase, we offer a 14-day returns policy from the date of delivery.

Conditions for Returns:

1. To be eligible for a return, your item must be unused and in the same condition that you received it.
2. The item must be in its original packaging.
3. Proof of purchase is required.

Reasons for Returns: We understand that there might be various reasons for seeking a return. Here are some common scenarios:

1. Quality Concerns: If you believe the product is defective or does not meet our quality standards, please provide details about the issue.
2. Change of Mind: If you’ve had a change of heart or your pet has preferences that were not anticipated, you may return the product in its original condition.
3. Allergies: In the unfortunate event that your pet experiences an allergic reaction to our treats, please let us know so we can address the issue and process your return.
4. Shipping Damages: If your order arrives damaged, please contact us immediately with photos of the damaged product and packaging.

How to Initiate a Return: To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] within 14 days of receiving your order.
2. Provide your order number and details of the item you wish to return.
3. Clearly state the reason for your return and, if applicable, attach supporting photos.
4. Wait for our customer service team to provide instructions on the return process.

Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

Note: Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item).

Thank you for choosing Dixi’s Natural Deli. If you have any questions or concerns about our returns policy, please contact our customer service team at [email protected].